FAQs

Most of my paintings are fairly large.  I do, however, offer a few smaller to mid-size paintings.  Sizes are not always apparent from the photos, so please confirm the finished dimensions to ensure an item will work in your space.  If you love a painting, but it is the wrong size, feel free to reach out by email at art@staceywarnix.com so we can discuss a custom quote made to your specific preferences.

AVAILABILITY

All products featured on this website are immediately available unless otherwise noted (e.g., we may occasionally list paintings when they are being framed). Due to the varied size and weight of our products, we cannot guarantee delivery dates, but customers in the continental U.S. can expect most products to arrive within 1-2 weeks of your order.

Our products and all content on this website are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. Failure to immediately complete an item placed in your shopping cart may result in that item being purchased by another customer. Should this happen to you, please reach out by email at art@staceywarnix.com so that we can discuss the possibility of a custom order at the same price. Please understand, however, that discounted prices for Sale and Final Sale items are limited to inventory on hand, and any custom arrangement would be at the regular price.

SHIPPING -- TO THE CONTINENTAL UNITED STATES

We offer free ground shipping for all shipments within the continental United States. Depending on size, weight, and shipping distance, shipping and handling timelines will vary, but if you live within the continental United States, you can generally expect your item to arrive at your destination within 2 weeks, often much sooner. If your circumstances require an earlier delivery, please reach out by email before placing your order so we can make alternative arrangements for you at additional cost.   We will happily place the item on hold for you while your arrangements are finalized.

If you will find yourself in the Texas Hill Country in the near future and would prefer to pick up your item in person at the studio, please email us at art@staceywarnix.com to arrange a mutually convenient time. The studio is located on the banks of the Guadalupe River in Ingram, Texas, a few minutes outside of Kerrville and Hunt, and approximately 35 minutes from Fredericksburg.

SHIPPING -- TO OTHER LOCATIONS

If you reside in Alaska or Hawaii, you will be able to check out with free shipping even though your order does not qualify for free shipping. Once we receive your order, we will obtain a shipping quote for your purchase and invoice you separately for the cost of your shipping. If you do not wish to pay the shipping cost, please let us know, and we will cancel and refund your order.

If you live in one of the U.S. territories, or in a country other than the United States, you will not be able to immediately complete your purchase using this website. Don't worry…we can still ship to you.  We simply need additional time to confirm your shipping options.  Please email us your shipping address and the desired product(s) so we can place your item(s) on hold while we prepare a shipping quote for your approval. We will then revise your order so that you may complete your purchase online.

In some cases, due to cost or size limitations, we are only able to ship a rolled canvas in a specialty tube, so if you have selected an oversized painting that is already framed, price adjustments may need to be agreed, or an alternate painting prepared. We will work with you to find an acceptable solution, and it is for this reason, we will delay the checkout until all details are finalized. 

All customs clearance and duties are the responsibility of the purchaser.

TAXES

We must collect sales tax from customers located in Texas.

RETURNS

Should a product arrive damaged, please notify us upon receipt, and we will make prompt arrangement for repair, replacement, or refund as the circumstances may warrant.

We try our best to accurately represent and describe all products and hope you will love your selections, but if you are dissatisfied for any reason, we will accept a return of a product if requested within 30 days of delivery. Upon our receipt of your return in its original, undamaged condition, we will issue a full refund less the cost of return shipping.  If the item is damaged but capable of reasonable repair, we will accept the return subject to an adjustment for the reasonable costs of repair.  Made-to-order textile products are final sale and not eligible to be returned for a refund.  If you have questions or concerns about this policy, please email us at art@staceywarnix.com.

From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We regret any confusion that might arise.

OTHER TERMS & CONDITIONS

For other terms and conditions that apply to use of this website, including purchases from our online shop, please click here.