GENERAL SHIPPING TERMS APPLICABLE TO ALL CUSTOMERS
Quoted delivery dates are approximate dates only. Rush delivery is not available without separate and special arrangement at the cost of the customer. Seller shall not be responsible for any delay in delivery or failure in performance for any cause beyond seller’s control (including, but not limited to, labor disputes, failure or delay of sources to supply, transportation difficulties, accidents, fires, acts of nature or acts of God) or any event which interferes with seller’s normal business operations.
Customer must take delivery of or pick up all merchandise within 30 days of availability. Seller is not responsible and customer is not relieved of its obligations where the customer’s situation or limitations prevent delivery. All fees for failed deliveries are non-refundable. Paid orders in seller’s possession that are not collected in excess of 12 months will be cancelled without refund.
All shipments are made F.O.B. point of origin. If Seller arranges for delivery of the merchandise, the carrier shall be deemed the agent of Purchaser. All claims for freight overcharge or damage to goods while in transit must be settled with the carrier. Seller shall not be responsible in any event for any damage or loss caused to the merchandise during shipment, or in storage while awaiting shipment/delivery/receipt. Purchaser should report, in writing, any such damage or loss directly to the carrier.
All claims against seller, including product defects, shipping shortages or errors, must be made within seven days after receipt of the merchandise. Failure to make any claim within such period shall constitute acceptance of the merchandise and a waiver of said defects, shortages, errors, or other claims. No claim shall be made in any event if the merchandise has been cut, hung, or treated. Seller’s liability shall in no event exceed the purchase price and shall not include liability for labor charges incurred by the customer or any other consequential damages.
SHIPPING -- TO THE CONTINENTAL UNITED STATES
We offer free ground shipping for all shipments within the continental United States. Depending on size, weight, and shipping distance, shipping and handling timelines will vary, but if you live within the continental United States, you can generally expect your item to arrive at your destination within 2 weeks, often much sooner. Rush delivery is not available without separate and special arrangement at the cost of the customer. If your circumstances require an earlier delivery, please reach out by email before placing your order so we can make alternative arrangements for you at additional cost. We will happily place the item on hold for you while your arrangements are finalized.
Please reach out by email or phone to place an order for delivery to APO, FPO, DPO or PO box addresses, as we are unfortunately not able to process these orders online.
SHIPPING -- TO OTHER LOCATIONS
If you reside in Alaska or Hawaii, you will be able to check out with free shipping even though your order does not qualify for free shipping. Once we receive your order, we will obtain a shipping quote for your purchase and invoice you separately for the cost of your shipping. If you do not wish to pay the shipping cost, please let us know, and we will cancel and refund your order.
If you live in one of the U.S. territories, or in a country other than the United States, you will not be able to immediately complete your purchase using this website. Don't worry…we can still ship to you. We simply need additional time to confirm your shipping options. Please email us your shipping address and the desired product(s) so we can place your item(s) on hold while we prepare a shipping quote for your approval. We will then revise your order so that you may complete your purchase online.
We generally are able to ship textile products to most locations. However, due to cost or size limitations, we are not always able to ship framed artwork and instead may only able to ship the canvas unframed and rolled in a specialty shipping tube. If you have selected an oversized painting that is already framed, price adjustments may need to be agreed, or an alternate painting prepared. We will work with you to find an acceptable solution, and it is for this reason, we will delay your checkout until all details are finalized.
All customs clearance and duties are the responsibility of the purchaser.