COMMON QUESTIONS

Most of my paintings are fairly large.  I do, however, offer a few smaller to mid-size paintings.  Sizes are not always apparent from the photos, so please confirm the finished dimensions to ensure an item will work in your space.  If you love a painting, but it is the wrong size, feel free to reach out by email at art@staceywarnix.com so we can discuss a custom quote made to your specific preferences.

PRICING DISCREPANCIES DISCLAIMER

This website is maintained by multi-tasking, flawed humans who are prone to unintentional mistakes. We aspire to provide accuracy in all prices, shipping estimates, and other information on our website. From time to time this site may reflect errors in the prices, descriptions, availability, or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Please help us maintain the integrity of this site by reporting any concerns you notice.

All prices listed are are in U.S. dollars and are additionally subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change.

The amount charged will be increased to reflect any sales taxes required to be collected. We must collect sales tax from any customers located in Texas, and due to changing legal developments in this area, we may also be required, in time, to collect sales taxes from customers in other states. If you live in a location other than Texas and believe you should have been charged sales taxes, please consult your tax accountant or attorney to determine whether you should remit use tax on your purchase.

If you intend to purchase merchandise for resale, you must supply a valid Resale or Sales Tax Certificate, or without this documentation, sales tax will be applied to all orders. Signed Resale or Sales Tax Certificates are required for each state where you seek tax exemption (US customers only).

PRODUCT AVAILABILITY

All original artwork featured on this website are immediately available unless otherwise noted (e.g., we may occasionally list paintings when they are being framed). Due to the varied size and weight of our products, we cannot guarantee delivery dates, but customers in the continental U.S. can expect most products to arrive within 1-2 weeks of your order.

All textile products are handmade upon receipt of order. Customers can expect to receive textiles ordered through our online store within 2-3 weeks. Custom textile orders may take longer depending upon the nature of bespoke design services required for customer approval.

Our products and all content on this website are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. Failure to immediately complete an item placed in your shopping cart may result in that item being purchased by another customer. Should this happen to you, please reach out by email at info@staceywarnix.com so that we can discuss the possibility of a custom order at the same price. Please understand, however, that discounted prices for Sale and Final Sale items are limited to inventory on hand, and any custom arrangement would be at the regular price.

NORMAL PRODUCT VARIANCES

With handmade products, variations in color quality and size are inherent in production and are not considered manufacturing flaws, but rather, contribute to the unique quality of the handmade product.  Industry standards dictate that a variance of up to +/- 4-6% is normal.

It is the buyer’s responsibility to request samples/cuttings for approval (“CFA”) if desired, and is especially recommended when ordering coordinating color textiles.  Samples/CFA for bespoke production are recommended but not required. 

For color matching requests, please note while we endeavor to color match as closely as possible to the intended result, exact matching is not guaranteed. We also cannot guarantee consistency of the coloring between samples shown and the final product delivered due to possible spinning, yarn, weaving, or dye lot variations.  Colors also vary under different lighting and this factor should be considered when viewing samples and finished products. 

All items are made and assembled by hand and therefore measurements may vary slightly from those stated or specified.  It is also possible that our textile products may undergo some dimensional modifications over time depending upon climatic conditions and relative humidity, as well as the frequency and methods of cleaning by the buyer.

Our merchandise is not guaranteed against fading or shrinkage through cleaning, steaming, exposure to the sun or natural elements, or effects of wear. 

Irregularities in yarn and dye lots are possible, and therefore slight variations in color, tone and texture may occur and are not considered to be manufacturing defects.  We do not treat our finished fabrics for stain or fire retardancy.

BESPOKE SERVICES

If any of our available inventory is not quite right for your needs, chances are we can provide a customized product through private arrangement at little to no additional cost.

TEXTILE DESIGN

Custom color matching, other pillow sizes, fabrication into other textile products (drapery, duvet covers, tablecloths, etc.), and custom-designed fabric-by-the-yard can all be arranged through our Bespoke Services.

We can create custom fabrics to coordinate with any of our pillows. If you desire something similar to one of our pillows in another color or slightly different pattern, please reach out, as we can provide a fair amount of customization to any of our existing pillow fabrics, or we may have something suitable in our private archives. We also maintain an ever-increasing library of unpublished textile patterns that can be printed in just about any color imaginable.  

CUSTOM ART DESIGN

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Whatever your need, from textiles to art, please reach out to info@staceywarnix.com to get the conversation started.

SHIPPING INFORMATION

GENERAL SHIPPING TERMS APPLICABLE TO ALL CUSTOMERS

Quoted delivery dates are approximate dates only.  Rush delivery is not available without separate and special arrangement at the cost of the customer. Seller shall not be responsible for any delay in delivery or failure in performance for any cause beyond seller’s control (including, but not limited to, labor disputes, failure or delay of sources to supply, transportation difficulties, accidents, fires, acts of nature or acts of God) or any event which interferes with seller’s normal business operations.

Customer must take delivery of or pick up all merchandise within 30 days of availability.  Seller is not responsible and customer is not relieved of its obligations where the customer’s situation or limitations prevent delivery. All fees for failed deliveries are non-refundable. Paid orders in seller’s possession that are not collected in excess of 12 months will be cancelled without refund.

All shipments are made F.O.B. point of origin.  If Seller arranges for delivery of the merchandise, the carrier shall be deemed the agent of Purchaser.  All claims for freight overcharge or damage to goods while in transit must be settled with the carrier. Seller shall not be responsible in any event for any damage or loss caused to the merchandise during shipment, or in storage while awaiting shipment/delivery/receipt.  Purchaser should report, in writing, any such damage or loss directly to the carrier. 

All claims against seller, including product defects, shipping shortages or errors, must be made within seven days after receipt of the merchandise.  Failure to make any claim within such period shall constitute acceptance of the merchandise and a waiver of said defects, shortages, errors, or other claims.  No claim shall be made in any event if the merchandise has been cut, hung, or treated.  Seller’s liability shall in no event exceed the purchase price and shall not include liability for labor charges incurred by the customer or any other consequential damages.

SHIPPING -- TO THE CONTINENTAL UNITED STATES

We offer free ground shipping for all shipments within the continental United States. Depending on size, weight, and shipping distance, shipping and handling timelines will vary, but if you live within the continental United States, you can generally expect your item to arrive at your destination within 2 weeks, often much sooner. Rush delivery is not available without separate and special arrangement at the cost of the customer. If your circumstances require an earlier delivery, please reach out by email before placing your order so we can make alternative arrangements for you at additional cost.  We will happily place the item on hold for you while your arrangements are finalized.

APO/FPO/DPO/PO BOXES
Please reach out by email or phone to place an order for delivery to APO, FPO, DPO or PO box addresses, as we are unfortunately not able to process these orders online.

SHIPPING -- TO OTHER LOCATIONS

If you reside in Alaska or Hawaii, you will be able to check out with free shipping even though your order does not qualify for free shipping. Once we receive your order, we will obtain a shipping quote for your purchase and invoice you separately for the cost of your shipping. If you do not wish to pay the shipping cost, please let us know, and we will cancel and refund your order.

If you live in one of the U.S. territories, or in a country other than the United States, you will not be able to immediately complete your purchase using this website. Don't worry…we can still ship to you.  We simply need additional time to confirm your shipping options.  Please email us your shipping address and the desired product(s) so we can place your item(s) on hold while we prepare a shipping quote for your approval. We will then revise your order so that you may complete your purchase online.

We generally are able to ship textile products to most locations. However, due to cost or size limitations, we are not always able to ship framed artwork and instead may only able to ship the canvas unframed and rolled in a specialty shipping tube. If you have selected an oversized painting that is already framed, price adjustments may need to be agreed, or an alternate painting prepared. We will work with you to find an acceptable solution, and it is for this reason, we will delay your checkout until all details are finalized. 

All customs clearance and duties are the responsibility of the purchaser.

RETURN POLICY

PRODUCTS DAMAGED DURING SHIPMENT

Should a product arrive damaged, please notify us upon receipt, and we will make prompt arrangement for repair, replacement, or refund as the circumstances may warrant.

OTHER RETURNS

We try our best to accurately represent and describe all products and hope you will love your selections, but if you are dissatisfied for any reason, we accept returns of standard (non-custom) products if requested within 30 days of delivery. Upon our receipt of your return in its original, undamaged condition, we will issue a full refund less our cost for return shipping.  If the item is used or damaged but capable of reasonable repair, we will accept the return subject to a reduction for the reasonable costs of repair.  Customized art and textile products are final sale and not eligible to be returned for a refund.  If you have questions or concerns about this policy, please email us at art@staceywarnix.com.

TRADE & WHOLESALE ACCOUNTS

If you intend to purchase merchandise for resale, you must supply a valid Resale or Sales Tax Certificate, or without this documentation, sales tax will be applied to all orders. Signed Resale or Sales Tax Certificates are required for each state where you seek tax exemption (US customers only).

TRADE ACCOUNTS

If you are a professional interior designer or home stager, we encourage you to join our trade program. We offer a 15% discount to all licensed members of the design trade, with the possibility for higher discounts over time based on volume purchasing.

At least ONE of the following documents is required to support your trade designation:

  • Valid membership in a major design organization (e.g., ASID, IIDA, AIA, NKBA, IDC)

  • Interior design certification (e.g., NCIDQ, CCIDC)

  • Valid membership in a major home staging organization (e.g., RESA, CSP, ASP)

  • Valid business license verifying your business in interior design or home staging

  • Valid EIN or Resale Certificate confirming active interior design or home staging business

  • Membership proof from an international interior design or home staging organization equivalent.

Please email your request and supporting documentation to us at info@staceywarnix.com to get started.

WHOLESALE ACCOUNTS

If you are a retailer, we would love for you to carry our products! Please email us at info@staceywarnix.com for more information.

 PRIVACY POLICY

OTHER TERMS & CONDITIONS

For other terms and conditions that apply to use of this website, including purchases from our online shop, please click here.